Skip to content

Would a real government agency actually call you like this?

How to tell whether a call from a government agency is real, and what to do if it is not.

The Editors2 min read

Why it's hard to tell

Caller ID spoofing can display a real agency's name or a matching area code, and titles like "officer," "investigator," or "inspector" sound authoritative enough to override normal caution in the moment. A caller who already has a partial detail, a name, a date of birth, part of a number, can seem to have proven who they are when they have proven nothing at all.

Common tricks used

  • A claim that a number, benefit, or ID has been "suspended" or is under investigation.
  • Threats of arrest, deportation, or legal action if the call is not stayed on.
  • Demands for payment by gift card, wire transfer, cryptocurrency, or even mailed cash.
  • Instructions to stay on the line and not tell family or check independently.
  • A second "supervisor" or "investigator" joining the call to sound more official.

How to verify, step by step

  1. Hang up. There is no case to protect by staying on the line.
  2. Look up the agency's official number independently, through its real website typed in directly, never one the caller gave.
  3. Call and ask directly whether there is an actual open matter tied to your name.
  4. Remember that a real agency's first contact about a serious issue almost always arrives by mail, not as a surprise call demanding action the same day.
  5. Report the call to the agency's fraud line and, for scams involving a US government agency, at ReportFraud.ftc.gov.

Things to watch

  • Any threat of immediate arrest, suspension, or legal action.
  • Payment demanded in gift cards, wire transfer, or cryptocurrency.
  • A refusal to send anything in writing or provide a callback number that checks out independently.
  • Pressure to keep the call secret from family.

Some versions of this call escalate by transferring to a second, more senior-sounding caller partway through. See a going-around example of a fake transfer to an "SSA OIG agent" for how that plays out in practice.

More to read

Keep reading